Location: Europe/Americas/Asia Pacific
Salary Range: AUD: 25-50kAUD
Full time, 40 hours /week, rostered
Work from Anywhere
This role is your launchpad! You'll gain expertise in providing top-notch support, while also having the chance to learn and master new skills beyond the world of level 1 support.
Are you someone who loves solving problems, helping people, and making technology easier for businesses to use?
Do you enjoy figuring out why something isn’t working and helping someone get back to what they were doing quickly and confidently?
If you enjoy helping people, learning new technology, and working with cloud tools like Google Workspace, GoHighLevel and WordPress, this could be the role for you.
SixFive helps small businesses regain control of their technology so they can focus on their genius zone instead of wrestling with tech. Our mission is to deliver secure, cloud-based systems that support business growth using Google Workspace, WordPress, GoHighLevel and modern automation tools.
We do this with expert knowledge, plain English support, and a genuine commitment to helping our clients succeed.
SixFive is a Tier One Google Partner of more than 14 years.
We’re growing and we need a Tech Support – Level 1 team member to join our support team.
The ideal person for this role enjoys helping people and solving problems.
You’re the type of person who doesn’t ignore an issue - you dig in, figure it out, and follow it through until it’s resolved.
You enjoy learning new tools and technologies, and you take pride in providing great support.
You might be the person we’re looking for if:
You are friendly, calm and helpful when speaking with clients.
You enjoy solving technical problems and troubleshooting issues.
You are extremely organised and able to manage multiple support requests at once.
You communicate clearly and can explain technical things in simple, plain English.
You follow through on commitments and take responsibility for resolving issues.
You are proactive and notice patterns or recurring problems that could be improved.
You pay attention to the small details that make the support experience smooth.
You enjoy learning new technologies and expanding your skill set.
You are comfortable working in a remote team environment.
You are motivated to grow your technical skills and develop your career.
If this sounds like you, keep reading.
The Tech Support – Level 1 role reports to the Customer Success Manager and plays a critical role in ensuring our clients receive fast, clear, and helpful technical support.
You will be the first point of contact for many client support requests, helping them solve problems and ensuring they have a positive experience working with SixFive.
This role is responsible for managing support tickets, responding to client queries, and escalating technical issues to the appropriate team members when necessary.
In this role you will:
Monitor and manage the support ticketing system.
Respond to new support requests within 4 hours of submission.
Provide troubleshooting support for common client issues.
Educate clients to get better value from the tools they already have
Escalate complex technical issues to senior team members when needed.
Monitor and respond to live chat support requests.
Answer incoming support phone calls.
Maintain clear communication with clients throughout the resolution process.
Document issues and resolutions clearly.
Assist in improving and maintaining Standard Operating Procedures (SOPs).
Work closely with other team members to improve the support experience.
Your success will be measured by:
Client happiness and satisfaction
Positive client feedback and reviews
Consistent ticket response and resolution times
Continuous improvement in your technical skill set
We are looking for someone who enjoys working with technology and helping people solve problems.
Helpful experience includes:
Experience providing technical or customer support.
Familiarity with Domain Names, DNS, Google Workspace, WordPress, GoHighLevel and cloud software tools.
Ability to troubleshoot common technical issues.
Strong communication and problem-solving skills.
Ability to stay organised and manage multiple support tasks.
Curiosity and willingness to learn new technologies quickly.
You don’t need to know everything on day one — but you must be motivated to learn and improve.
We believe great support comes from people who are supporting themselves.
Here’s what you’ll get when you join SixFive:
A supportive team environment
You’ll work alongside experienced technical professionals who will help you grow your skills.
Opportunities to develop your technical expertise
You’ll gain hands-on experience with Google Workspace, cloud systems, and modern tools.
A fully remote work environment
Work from anywhere while collaborating with a focused, professional team.
A culture focused on learning and improvement
We continuously refine our processes and help our team improve their skills.
Meaningful work
You’ll help business owners solve real problems and get back to running their businesses.
Embrace the remote work life!
This full-time role (40 hours per week) offers the flexibility to work from home where ever you are situated in the world.
Click the Open button to apply and include the passphrase “Bazinga!” so we know you’ve read the full job description.
We look forward to meeting you.
If you know someone who would be a great fit for this role, please share this opportunity with them.
Thank you for helping us find the right person to join our team.