Location: Europe/Americas/Asia Pacific
Salary Range: AUD: 25-50k
Full time, 40 hours /week, rostered
Work from Anywhere
This role is your launchpad! You'll gain expertise in providing top-notch support, while also having the chance to learn and master new skills beyond the world of level 1 support.
Are you a customer champion with a knack for problem-solving?
We're seeking an experienced Level 1 Support pro to join our team! Your roster will include weekends and some on-call time. You'll be the first point of contact for our clients, providing exceptional support and troubleshooting for our clients. But that's not all! You'll also be a bridge between our clients and the company, ensuring a positive experience for both. You'll thrive in a role that balances client needs with the company's goals – think of it as finding win-win solutions!
We provide exceptional 24/7 support to our valued clients across Australia, the US, and the UK. This means you'll get to collaborate with a diverse range of people! Be their hero! Offer support through phone calls, live chat, or ticketing – whichever best suits their needs.
This is a shift-based position requiring work according to our team schedule, including weekends.
We believe in the power of collaboration. Your passion for helping clients achieve their goals will be a driving force for both you and the
team.
We need a proactive individual who takes pride in delivering results. You'll leverage your excellent people skills and meticulous attention to detail to build strong relationships and deliver game-changing results for our clients, all while maintaining the highest integrity. (and collaborating with our awesome team)
Monitor the ticketing system, resolve, respond as necessary or escalate to the appropriate team member
Ensure all tickets have been responded to within 4 hours of entering the system
Monitor the live chat system and accept all incoming chatsManage incoming phone calls to the support line
Perform other tasks in the support of the organisation and our clients as directed.
Participate in the development, review and maintenance of Standard Operating Procedures.
Essential:
You should have past experience in a support rolebe tech savvy and willing to learn new things on the go.
Excellent customer service skills
Experience with live chat
Experience with Ticketing systems
Professional but friendly phone manner.
Empathy
Desirable:
An understanding of Google Workspace on an admin level
Exposure to Domain names
Exposure to DNS updates
Understanding of Wordpress
Exposure to CRM systems
Live, work, thrive – anywhere!
Here at SixFive we're a fully remote team spread across the globe, from sunny Australia to bustling America, the Philippines, and Vietnam. This means flexibility for you – need to pick up the kids from school? No sweat! We champion work-life balance, so we can design your workday around family life.
We believe that diversity, inclusion, and equity are fundamental to our success as a business and as a community. Our team, spread across the globe, represents a wide range of backgrounds, cultures, and perspectives. This diversity strengthens our ability to deliver innovative and effective solutions to our clients and we are committed to attracting diverse talent and ensuing fair and equitable hiring process.
Embrace the remote work life!
This full-time role (40 hours per week) offers the flexibility to work from home where ever you are situated in the world.
Think you're the Sheldon to our Amy? Prove it! Show off your focus to detail by entering "Let me in Bazinga!" in your application. We can't wait to see your awesomeness!